Eligibility & Pricing

The AI Assistant is sold as a purchasable add-on, separate from your plan tier — it doesn’t require an upgrade by itself, but your organization does need to be on the right plan to buy it.

Who can buy it

Eligibility:

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PREMIUM- Eligible to purchase the AI Assistant add-on
✓
ENTERPRISE- Eligible to purchase the AI Assistant add-on
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FREE / BASIC- Not eligible — upgrade to PREMIUM or ENTERPRISE first

Pricing

AI Assistant

R$ 120/month (US$ 24)

Autonomous AI answers for your visitors, connected to your own data.

✓Answers visitors directly in the widget
✓Reads your data through admin-configured tools (HTTP or read-only SQL)
✓Escalates to a human whenever it can't help
✓Monthly AI usage quota included
✓Add to any PREMIUM or ENTERPRISE organization

Best for: Teams that want visitors answered instantly, day or night

How to purchase

A super_admin enables the add-on from Settings → Billing. It’s added as a line item on your existing subscription — one invoice, prorated automatically, no separate checkout.

Enabling the add-on

Go to Settings → Billing

Only super_admin can see and use the purchase controls.

Click "Enable add-on" on the AI Assistant card

This starts the purchase — the card shows a pending state until Stripe confirms it.

Wait for confirmation

The add-on becomes active once Stripe processes the change (usually a few seconds). The card updates automatically.

Turn on auto-respond per application

Purchasing the add-on makes the AI Assistant available — you still need to configure and enable it per application. See Configuration.

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Entitlement comes from Stripe, not a toggle

Whether the add-on is active is derived from your Stripe subscription, not a flag you can flip directly. If a payment fails or the subscription is canceled, the add-on turns off automatically.

Data-connection: included with the add-on

Connecting the AI Assistant to your own HTTP endpoints or a database (the “data tools” that let it answer with your real data) is part of the AI Assistant add-on — the same entitlement that unlocks the assistant itself.

Requires the AI Assistant add-on active (available on Premium and Enterprise plans).
SQL data tools additionally require enabling the database connection per application. For SQL sources, grant a SELECT-only database user so the assistant can never modify your data.
No separate onboarding or custom plan is required.

Without the add-on, the AI Assistant is unavailable; with it, both the assistant and its live data tools are unlocked.

Usage quota

AI Assistant replies count against your organization’s monthly AI usage quota, shared with the operator-assist AI features (Generate Reply / Improve Message). See Plans & Pricing for the caps that apply to your plan; ENTERPRISE organizations can have a custom cap configured.