Applications
An application is a single chat widget instance. Each application has its own configuration, domain, and API keys. Your organization has one subdomain (e.g., yourcompany.deliverychat.com) that serves all your applications.
What is an Application?
Think of an application as one chat widget you can embed on a website. If you have multiple products, brands, or regions, you create multiple applications—each with its own:
- Domain — The website where the widget can be embedded
- Configuration — Colors, logo, business hours, auto-responses
- API keys — Credentials for SDK or REST API integration
All applications in your organization are managed from the same dashboard and share your team members and billing.
How to Create an Application
Create your first application
Go to your dashboard
Log in and open your organization dashboard (e.g., yourcompany.deliverychat.com).
Open Applications
Click Applications in the sidebar to see your existing apps.
Click Create Application
Click the Create Application button and fill in:
- Name — A label for your team (e.g., "Main Website", "Product Support")
- Domain — The domain where you will embed the widget (e.g.,
mywebsite.com)
Save
Click Create. Your application is ready. You can now generate API keys and embed the widget.
Domain Format
The domain identifies where your chat widget can be embedded. Use a simple identifier:
- Lowercase letters, numbers, and hyphens only
- Examples:
mywebsite.com,app-product,support-acme
Domain tip
The domain is used to validate where your widget loads. Use the main domain or subdomain of the site where you will embed the chat.
Next Steps
After creating an application: