Plans & Pricing
Choose the plan that fits your needs. All plans include a 14-day free trial with full access to all features.
Plans Overview
- ✓Up to 500 monthly visitors
- ✓1 chat widget application
- ✓3 API keys per application
- ✓Organization subdomain (yourcompany.deliverychat.com)
- ✓Basic customization (colors, logo)
- ✓Community support
- ✓3-day message history
- ✓Basic auto-responses
- ✓Rate limiting: 5/sec, 50/min, 500/hour
Best for: Personal projects, testing, small websites
- ✓Up to 1,000 monthly visitors
- ✓1 chat widget application
- ✓5 API keys per application
- ✓Organization subdomain (yourcompany.deliverychat.com)
- ✓Basic customization (colors, logo, position)
- ✓Email support
- ✓7-day message history
- ✓Business hours configuration
- ✓Auto-responses
- ✓Rate limiting: 10/sec, 100/min, 1,000/hour
Best for: Small businesses, startups, personal projects
- ✓Up to 10,000 monthly visitors
- ✓5 chat widget applications
- ✓10 API keys per application
- ✓Advanced customization (full theme control)
- ✓Priority email support
- ✓90-day message history
- ✓Organization subdomain (yourcompany.deliverychat.com)
- ✓Use your own domain (chat.yourcompany.com)
- ✓Analytics dashboard
- ✓Business hours per application
- ✓Advanced auto-responses
- ✓Rate limiting: 25/sec, 500/min, 5,000/hour
- ✓Team member management
- ✓Conversation assignment
Best for: Growing businesses, multiple products, regional teams
- ✓Unlimited monthly visitors
- ✓Unlimited chat widget applications
- ✓1,000 API keys per application
- ✓White-label solution
- ✓24/7 phone & email support
- ✓Unlimited message history
- ✓Organization subdomain (yourcompany.deliverychat.com)
- ✓Use your own domain (chat.yourcompany.com)
- ✓Advanced analytics & reporting
- ✓Custom business hours & rules
- ✓Advanced auto-responses & AI integration
- ✓Custom rate limiting (default 50/sec, 1,000/min, 10,000/hour)
- ✓Advanced team management & roles
- ✓Custom integrations & API access
- ✓SLA guarantee (99.9% uptime)
- ✓Dedicated account manager
- ✓Onboarding & training
- ✓Custom feature development
Best for: Large enterprises, high-traffic websites, complex requirements
Plan Comparison
| Feature | Free | Basic | Premium | Enterprise |
|---|---|---|---|---|
| Monthly Visitors | 500 | 1,000 | 10,000 | Unlimited |
| Applications | 1 | 1 | 5 | Unlimited |
| API Keys per Application | 3 | 5 | 10 | 1,000 |
| Message History | 3 days | 7 days | 90 days | Unlimited |
| Rate Limiting | 500/hour | 1,000/hour | 5,000/hour | 10,000/hour (custom) |
| Organization Subdomain | ✅ | ✅ | ✅ | ✅ |
| Use Your Own Domain | ❌ | ❌ | ✅ | ✅ |
| Analytics | ❌ | Basic | Advanced | Advanced + Custom |
| Support | Community | Priority Email | 24/7 Phone + Email | |
| Team Members | 1 | Up to 3 | Up to 15 | Unlimited |
| White-label | ❌ | ❌ | ❌ | ✅ |
| SLA | ❌ | ❌ | ❌ | 99.9% uptime |
| Custom Integrations | ❌ | ❌ | ❌ | ✅ |
Rate Limiting Details
Rate limiting helps ensure fair usage and system stability. Limits are applied per organization (tenant) across all API requests (REST, SDK, widget).
Free Plan:
- 5 requests/sec, 50/min, 500/hour
- Suitable for testing and very low traffic
- Example: Personal blog or portfolio site
Basic Plan:
- 10 requests/sec, 100/min, 1,000/hour
- Suitable for low to moderate traffic
- Example: Small e-commerce site with occasional customer questions
Premium Plan:
- 25 requests/sec, 500/min, 5,000/hour
- Suitable for moderate to high traffic
- Example: Growing SaaS product with active user base
Enterprise Plan:
- Default: 50 requests/sec, 1,000/min, 10,000/hour
- Custom limits configurable via admin dashboard
- Example: High-traffic e-commerce during sales events
Enterprise plans can configure custom rate limits in Settings → Rate Limits. Premium plans can request temporary increases for special events.
Visitor Limits
Monthly visitor limits are based on unique visitors who interact with your chat widget.
What counts as a visitor:
- A unique user who opens or interacts with your chat widget
- Counted once per month, even if they return multiple times
- Visitors who only view the widget but don’t interact are not counted
What happens if you exceed limits:
- Free, Basic & Premium: Chat continues to work, but you’ll be notified to upgrade
- Enterprise: No limits, chat always available
Application Limits
Each application is a separate chat widget instance with its own configuration. An application represents a chat widget that can be embedded on a specific website domain. Your organization gets one subdomain (e.g., yourcompany.deliverychat.com) that serves all your applications.
Free & Basic (1 application):
- One chat widget for your main website
- Example: Embed widget on
yourcompany.com(connects toyourcompany.deliverychat.com)
Premium (5 applications):
- Multiple chat widgets for different products, brands, or regions
- Example: Embed widgets on
product1.com,product2.com,us.yourcompany.com,eu.yourcompany.com,support.yourcompany.com(all connect toyourcompany.deliverychat.com)
Enterprise (Unlimited):
- As many applications as you need
- Perfect for large organizations with multiple brands, products, or regions
- Each application can be embedded on a different website domain
Upgrade & Downgrade
Upgrading:
- Upgrade anytime from your dashboard
- Changes take effect immediately
- Prorated billing for the current month
Downgrading:
- Downgrade at the end of your billing cycle
- Your data is preserved
- Features beyond your new plan are disabled but data remains accessible
Free Trial:
- 14 days full access to all paid plan features
- No credit card required
- Cancel anytime during trial
Frequently Asked Questions
Need Help Choosing?
Not sure which plan is right for you? Contact our sales team and we’ll help you find the perfect fit for your needs.